SoftDent Integration
Access data from Carestream Dental's SoftDent -- a proven practice management platform with deep billing, insurance, and scheduling capabilities for general and specialty practices.
About SoftDent
SoftDent, originally developed by Kodak and now under the Carestream Dental umbrella (part of Envista Holdings), has been a staple in dental practice management for decades. The system is particularly well-regarded for its robust billing and insurance management capabilities -- features that were built over years of feedback from practices handling complex multi-payer environments. SoftDent covers scheduling, patient management, clinical notes, treatment planning, and financial reporting, with particular strength in claims management, electronic remittance processing, and accounts receivable tracking. Both general dentistry and specialty practices (orthodontics, endodontics, oral surgery) use SoftDent for its adaptable workflow configurations.
Integration with CRMBridge
CRMBridge extracts and normalizes SoftDent data so you can build products that work across the dental ecosystem, not just within a single PMS. SoftDent's particularly rich financial and insurance data translates cleanly into CRMBridge's standardized schema, making it straightforward to build revenue cycle management tools, insurance analytics platforms, or patient billing solutions that work for SoftDent practices alongside those running other PMS software.
What You Can Access
Patient Records
Patient demographics, responsible party information, medical alerts, and specialty-specific clinical notes.
Appointments
Scheduling entries, provider assignments, appointment reasons, and confirmation tracking.
Financial Data
Detailed transaction ledgers, payment breakdowns, adjustment codes, and AR aging by payer class.
Insurance & Claims
Carrier configurations, electronic claims, remittance advice, pre-authorizations, and benefit tracking.
Treatment Plans
Planned procedures with fee estimates, insurance coverage projections, and patient portion calculations.
Procedure Codes
CDT code mappings, practice fee schedules, insurance allowable amounts, and procedure categories.
API Example
Authenticate with your SoftDent practice credentials and retrieve patient records. The API format is identical whether the practice runs SoftDent, Dentrix, or any other supported PMS.
1. Authenticate
POST https://api.crmbridge.ai/v1/Auth
{
"ApplicationId": "your-app-id",
"BusinessId": "your-business-id",
"ApplicationKey": "your-app-key",
"LocationId": "your-location-id"
}2. Retrieve Patients
GET https://api.crmbridge.ai/v1/Getpatients
Authorization: Bearer {token}
// Response
[
{
"PatientId": "SD-4410",
"FirstName": "Angela",
"LastName": "Vasquez",
"DateOfBirth": "1982-07-19",
"Email": "[email protected]",
"Phone": "(713) 555-0194",
"InsuranceCarrier": "GEHA Connection Dental",
"LastVisit": "2026-02-03",
"NextAppointment": "2026-08-03"
},
{
"PatientId": "SD-4411",
"FirstName": "David",
"LastName": "Kowalski",
"DateOfBirth": "1995-02-28",
"Email": "[email protected]",
"Phone": "(713) 555-0351",
"InsuranceCarrier": "Principal Dental",
"LastVisit": "2025-11-22",
"NextAppointment": "2026-05-22"
}
]What Developers Build with SoftDent Data
- Revenue cycle management platforms that tap into SoftDent's detailed billing and insurance data to automate claim follow-ups, identify underpayments, and optimize collections workflows.
- Insurance analytics dashboards that analyze payer mix, denial rates, and reimbursement trends across SoftDent practices to help offices negotiate better contracts and reduce write-offs.
- Specialty practice solutions for orthodontic and oral surgery offices that pull treatment data, payment plans, and referral information from SoftDent to coordinate multi-visit care workflows.
Start Building with SoftDent Data
Access SoftDent billing, insurance, and patient data through a unified API. Explore the documentation or create a free developer account to get started.