Sensei Cloud Integration Beta
This integration is in beta: it is available now and being validated with early practices, so capabilities may expand and details may change.
Connect to Sensei Cloud, Carestream Dental's cloud practice management system. Read patients, schedules, locations, providers, procedures and receivables, and confirm, update or cancel appointments through a unified REST API.
About Sensei Cloud
Sensei Cloud is Carestream Dental's cloud-native practice management platform, used by single practices and multi-location groups in North America, the UK and beyond. Scheduling, patient records, charting, treatment planning, billing and reporting run entirely in the browser, and every location in a group works from one account with its own chairs, providers and schedule.
Integration with CRMBridge
CRMBridge connects to Sensei Cloud through the practice's own Sensei sign-in via the CRMBridge Integrator, and reads through the same data services the Sensei application uses; no database access or vendor partner credentials are needed. Locations and their chairs, users and providers, appointments and appointment types, patients with their addresses and contact details, procedures and accounts receivable by location are normalized into the same standardized endpoints used for every other practice management system. Appointment times are converted to each location's own time zone as recorded in Sensei.
Appointment changes go back into Sensei Cloud: an appointment can be confirmed, moved to a new time, chair or provider, or cancelled through the CRMBridge API. Booking new appointments and other write-backs are not yet available for Sensei Cloud.
What You Can Access
Patient Records
The patient roster with demographics, addresses, phones, email and status, refreshed from Sensei Cloud with each sync.
Appointments & Changes
Appointments across any date range with patient, provider, chair, duration, type and status — and the ability to confirm an appointment, move it to another time, chair or provider, or cancel it in Sensei Cloud through the CRMBridge API.
Locations, Chairs & Providers
Every location on the account with its time zone and chairs, plus users and providers, so multi-location groups can attribute schedules and production to the right site, chair and clinician.
Accounts Receivable
Outstanding balances by location and aging bucket for receivables reporting across the group.
Procedures & Appointment Types
The practice's procedure list and appointment types, published as reference data so integrations report on the practice's own vocabulary.
API Code Example
1. Authenticate with your Sensei Cloud location
POST https://api.crmbridge.ai/v1/Auth
{
"ApplicationId": "your-app-id",
"BusinessId": "your-business-id",
"ApplicationKey": "your-app-key",
"LocationId": "sensei-location-east"
}2. Cancel an appointment
POST https://api.crmbridge.ai/v1/CancelAppointment
BusinessID / LocationId / APIToken headers
{
"AppointmentId": "a3f1c2d4-9b7e-4e11-8c55-2f0d6e1b7a90",
"PatientId": "20481",
"Realtime": true
}
// Response (the cancellation was applied in Sensei Cloud)
{
"Success": true,
"WritebackStatus": "Succeeded"
}What You Can Build
Confirmation & Reminder Automation
Send reminders from the live schedule and, when the patient replies, confirm the appointment in Sensei Cloud — or cancel it and free the chair — without the front desk touching it.
Multi-Location Group Reporting
Combine every Sensei Cloud location with practices on other systems in one model: appointments by chair and provider, receivables by location, all in each location's own time zone.
Patient Communication Tools
Drive recall outreach, post-visit follow-ups and review requests from Sensei's patient and appointment data, segmented by location, provider or appointment type.
Ready to Integrate with Sensei Cloud?
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