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CRMBridge.aiReviews and Follow-Ups
Get a webhook when an appointment changes, and send the review request or aftercare message at the right moment.
The Challenge
A review request works best shortly after the visit, and aftercare instructions matter most on the day of treatment. Sending them on a fixed nightly schedule means they arrive late, or go to patients who never turned up.
How CRMBridge Solves It
CRMBridge sends your product a signed webhook when an appointment is created or changed, in the same record shape the REST API returns. Your product decides what to send and when.
You can also file what was sent back to the patient record as a note, so the practice team can see it.
API Workflow
Authenticate
Connect to CRMBridge with your application credentials. Tokens are valid for 24 hours.
POST https://api.crmbridge.ai/v1/AuthSubscribe to appointment changes
Register your endpoint once. Each delivery is signed with X-Hub-Signature-256 so you can verify it came from CRMBridge.
POST https://api.crmbridge.ai/v1/api/webhooks/subscribe
Authorization: Bearer {token}Read the appointment and patient
Use the ids in the webhook to fetch whatever else your message needs.
GET https://api.crmbridge.ai/v1/GetAppointments
GET https://api.crmbridge.ai/v1/Getpatients
Authorization: Bearer {token}Send your message
Send the review request or aftercare message from your own product, on your own channels.
Record it on the chart
Optionally write a note back so the practice can see what the patient received.
POST https://api.crmbridge.ai/v1/CreateNote
Authorization: Bearer {token}Request and response fields for every endpoint are in the API docs.
Ready to Time Your Follow-Ups?
Get started with CRMBridge APIs today. Explore the full documentation or create a free developer account.